What's included.
Everything you need to manage IT services, without unnecessary complexity.
Incidents & requests.
Track incidents and requests with built-in SLA monitoring.
Problems & changes.
Identify root causes and manage changes with controlled workflows.
Assets.
Manage hardware, software, and contracts in one place.
Knowledge base.
Enable self-service with smart search and structured articles.
Reports.
Monitor performance with dashboards and SLA insights.
Automation.
Automate routing and classification with built-in intelligence.