DZDesk is a modern IT Service Management (ITSM) platform that combines traditional helpdesk functionality with AI-powered automation. It includes ticket management, problem and change management, asset management, knowledge base, and comprehensive reporting.

No, DZDesk is a cloud-only SaaS platform. We don't offer on-premise installations. This allows us to deliver continuous updates, ensure optimal performance, and maintain the highest security standards without any maintenance burden on your team.

DZDesk supports Google Authentication and Microsoft Entra ID (formerly Azure AD) for secure single sign-on. These are the only authentication methods we support, ensuring enterprise-grade security and seamless integration with your existing identity provider.

Yes, DZDesk is built following ITIL best practices. It includes incident management, problem management, change management, and configuration management (CMDB) modules that align with ITIL 5 guidelines.

Our AI engine analyzes ticket content to automatically classify, prioritize, and route tickets. It also suggests relevant knowledge base articles, detects customer sentiment, and provides predictive insights to help your team work more efficiently.

Security is our top priority. DZDesk features role-based access control, comprehensive audit logging, data encryption at rest and in transit, and is designed to meet ISO 27001 and ISO 20000 requirements.

Yes — every new workspace gets a 60-day free trial of DZDesk Standard, with up to 20 seats included. No credit card required. After day 60, your data stays and your workspace becomes read-only until you upgrade.