v1.0May 1, 2026
Launch
DZDesk is live. A cloud-native ITSM platform built with clarity, by design.
Core ITSM
- Incident, Service Request, Problem, and Change Management
- Self-Service Portal with Knowledge Base
- Asset Management with QR code scanning
- CMDB — Configuration Management Database
- SLA management with automated escalations
- Approval workflows for Change Management
- Custom dashboards and reporting
- Email notifications with customizable templates
AI-Powered
- Smart ticket classification and routing with configurable rules
- AI Query — natural language analytics with chart generation
- Help Portal Chatbot — RAG-based knowledge retrieval
- Knowledge base article generation
- Duplicate ticket detection and merge suggestions
- Change risk assessment
- SLA breach prediction
- Multi-language translation
- Sentiment analysis
Security & Compliance
- SSO-only authentication (Google Workspace & Microsoft Entra ID)
- End-to-end encryption at rest and in transit
- KVKK and GDPR compliant
Mobile
- iOS and Android apps for field agents